Frequently Asked Questions

This is a list of our FAQs.

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The formation of Informatix Limited was back in 1989. During the last 30 years we have been developing a variety of affordable quality solutions for our many clients.

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We add on Value Added Tax (VAT) at 20% to our invoices for projects that originate from clients and customers based in the UK and within the EU. VAT is exempt for all other overseas clients and customers.

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We do not charge until after the work is completed. All work must be paid for after delivery, and payment is expected within five working days of the client receiving our invoice.

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Sorry, we do not offer credit.

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Yes. Once a project has been signed off and paid in full, the client will own the product. Giving the client the right to distribute and sell their product in the way they see fit. Informatix will never expect royalties or any financial reward from the following success of the product.

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Yes. Informatix holds the copyright and owns the intellectual property to the all source code we develop and produce. This rule applies to new projects or enhancements made to existing projects. We do this as many of the software engineering techniques are unique and a valuable part of our business.

If it is absolutely necessary for the customer to own exclusivity to the source code in cases such as with web based projects, where there is no distinction between source code and object code files. Then this must be formally agreed contractually in advance.

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Yes. Informatix is a debt-free, profitable company and has been operating for 30 years. We ensure there is always enough staff available to accommodate our work load, while at the same time operating as an efficiently run company.

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Yes. We work hard to guarantee that the work will be completed on time and within budget as specified in our quotation. Once your project has been delivered we offer a free 6 month bug fixing period relating to the work we have developed.

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The Concise Oxford Dictionary defines it as: Informatics n. the science of processing data for storage and retrieval; information science. [translation of Russian informatika (as INFORMATION, ICS)].

Please feel free to contact us with any other questions you may have that are not listed here.